Senza Sales Policy
Effective Date: December 12, 2024
This Sales Policy outlines the terms and conditions governing the sale of products through Senza’s website, (“Site”). By placing an order on our Site, you agree to the terms set forth in this Sales Policy.
1. General Conditions
1.1. Order Acceptance All orders are subject to acceptance by Senza. We reserve the right to refuse or cancel any order for any reason, including, but not limited to, the availability of the product, errors in the description or price of the product, or errors in your order.
1.2. Order Confirmation After placing an order, you will receive an email confirmation. This email confirms that we have received your order and is not an acceptance of your order. Acceptance of your order and the completion of the contract between you and Senza will take place when we ship the products to you.
2. Pricing and Payment
2.1. Pricing All prices listed on the website are in USD and are subject to change without notice. We make every effort to ensure that the pricing is accurate, but errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.
2.2. Payment Methods We accept various payment methods, including credit/debit cards and PayPal. By placing an order, you confirm that the payment method used belongs to you.
2.3. Payment Security We use secure payment gateways to ensure that your payment information is protected. Your payment information is encrypted and processed securely by our payment processor.
3. Shipping and Delivery
3.1. Shipping Methods and Charges Shipping methods and charges vary based on the shipping destination and the type of products ordered. Shipping charges will be displayed at the checkout page before you complete your order.
3.2. Delivery Times Delivery times may vary based on the shipping destination and the shipping method selected. We make every effort to deliver your order within the estimated delivery time, but we do not guarantee delivery dates.
3.3. Delivery Tracking Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your delivery.
4. International Orders
4.1. Customs and Duties For international orders, the recipient is responsible for any customs, duties, and taxes imposed by their country. Senza is not responsible for any delays or additional charges caused by customs clearance processes.
4.2. Shipping Restrictions Some products may not be available for international shipping. If we are unable to ship to your location, we will inform you as soon as possible and provide a full refund for your order.
5. Product Availability
5.1. Stock Availability We make every effort to ensure that our products are available for purchase. However, there may be times when certain products are out of stock or discontinued. In such cases, we will notify you and offer you a suitable alternative or a refund.
5.2. Pre-Orders For products available for pre-order, the estimated delivery date will be provided at the time of purchase. Pre-orders are subject to availability and may be canceled if the product is not available by the estimated delivery date.
6. Warranty and Repairs
6.1. Manufacturer’s Warranty All Senza watches come with a manufacturer’s warranty that covers defects in materials and workmanship. The duration and terms of the warranty may vary by product. Please refer to the warranty information provided with your purchase for details.
6.2. Repairs If your watch requires repair, please contact our customer service team at info@senza.site. We will provide instructions on how to send your watch to our authorized repair center. Repairs covered under warranty will be performed at no cost. For repairs not covered by the warranty, a fee will be charged.
7. Returns and Exchanges
For information on returns and exchanges, please refer to our Refund and Return Policy section.
8. Limitation of Liability
In no event shall Senza be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the use or inability to use our products or the website, even if Senza has been advised of the possibility of such damages.
9. Governing Law
This Sales Policy shall be governed by and construed in accordance with the laws of the state of Alabama, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Alabama.
10. Contact Information
If you have any questions about this Sales Policy, please contact us at:
Street: 607 Carpenter Way Auburn, Alabama
Phone number: (334) 209-0660
Email: info@senza.site
Website: